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Customer Satisfaction
Our purpose for conducting this survey is to measure Customer Satisfaction.
This questionnaire will have 12 questions which include multiple-choice and open-ended questions.
Upon completion of this questionnaire, you will be entitled to 250 words free of charge from the next translation service; the coupon will be sent to you via email after the 23rd of December 2022. 
Email *
Country of the responding company  *
1. When was the last time you used our translation service? *
2. Which of our translation services did you use?
*
Required
3. Did you find our website easy to navigate? (1=very difficult; 2=partially difficult; 3=neutral/not applicable; 4=partially easy; 5=very easy) *
very difficult
very easy
3a. If not what was not easy? 
4. Was the process of ordering our translation service easy? (1=very difficult; 2=partially difficult; 3=neutral; 4=partially easy; 5=very easy)
*
very difficult
very easy
4a. If not, what was not easy? 
5. How satisfied were you with the quality of our translation service? (1=very unsatisfied; 2=partially satisfied; 3=neutral; 4=partially satisfied; 5=very satisfied) *
very unsatisfied
very satisfied
6. How satisfied were you with the speed of delivery of our translation service? (1=very unsatisfied; 2=partially satisfied; 3=neutral; 4=partially satisfied; 5=very satisfied)
*
very unsatisfied
very satisfied
7. How satisfied were you with the communication from our side? (1=very unsatisfied; 2=partially satisfied; 3=neutral; 4=partially satisfied; 5=very satisfied)
*
very unsatisfied
very satisfied
8. Would you recommend our translation service? 
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Required
9. What did you like most from our translation services? 
*
Required
10. If you would improve 1 process in our translation service which one would it be? 
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11. Did you find this questionnaire easy to complete? (1=very difficult; 2=partially difficult; 3=neutral; 4=partially easy; 5=very easy)
*
very difficult
very easy
11a. If not, what was not easy to complete? 
12. Is there anything else about our translation service you would like to share with us? 
*
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