MAGIIS Industry Insights Survey: Navigating the Evolving Mobility Landscape

Thank you for participating in our survey!

Your insights are invaluable. Shared with all participants, they will offer a comprehensive understanding of the current and future state of the passenger transportation industry driven by the companies at its forefront. 

This survey will take no more than 10 minutes to complete and will significantly impact your business colleagues and the market. We greatly appreciate your time and input.

To ensure the confidentiality of the survey results, we need your personal email address. We cannot send results to shared or generic email addresses such as info@, admin@, or reservations@.

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CREDENTIALS

All fields must be completed to receive the final report and participate in the raffle.

This survey is CONFIDENTIAL. The information requested is for statistical and reward purposes.

First Name: 

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Last Name:  *
Company Name:
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Title: *
Address, City, State, Country: *

Phone # (Where we can reach you):

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SECTION 1: COMPANY OVERVIEW

Which type of passenger transportation services does your company primarily offer? (Select all that apply).
If you select "Other", please specify. 

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Required

What is your primary business income source?

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What is your primary customer type? If you select "Other", please specify.

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What is the total size of your fleet? (Number of owned vehicles and contractors)

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How many vehicles does your company own? Please enter the quantity. 

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How many dispatches does your company perform per day?

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In which geographic regions do you primarily operate? (Select all that apply)

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Required

Workforce Size: How many employees does your company have?

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Please indicate the approximate number of employees in each of the following roles:

Administrative Staff:

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Reservationists/Booking agents:

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Dispatchers:

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Customer Service:

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W2 Drivers:

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Maintenance personnel:

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Marketing:

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Sales:

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Other (please specify):

SECTION 2: INDUSTRY TRENDS AND CHALLENGES

How do you anticipate the overall market growth for passenger transportation services over the next 3 years?

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Do you believe your business will keep pace with the anticipated market growth?

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If you answered "No" or "Not sure," what are the main reasons you anticipate challenges in keeping pace with the market growth?

How much do you anticipate your business will grow over the next 3 years?

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What are the challenges your company faces? (Rank the grade of effort or impact as follows: 1 = Low and 5 = High)

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Increasing fuel costs
Increasing insurance costs
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Competition from other transportation providers (e.g., rideshare apps)
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Regulatory compliance and changing regulations
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Meeting customer expectations and providing a seamless experience
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Are your drivers/contractors working simultaneously for a Transportation Network Company (TNC) like Uber, Lyft, or another?

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How do you attract and retain drivers/contractors? If you select "Other", please specify.

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Required
SECTION 3: CUSTOMER ENGAGEMENT

How many communication channels does your company use to receive trip reservations or on-demand requests? If you select "Other", please specify.

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Which of the following channels do you use to receive trip booking requests? If you select "Other", please specify.

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Required

Which of the following features are most important to your customers? (Select top 3)

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Required
SECTION 4: END-TO-END BUSINESS SW SOLUTION
How satisfied are you with the following aspects of your current technology solutions? (1 = Not at all satisfied, 5 = Extremely satisfied)
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Overall ease of use and user-friendliness
Dispatching and route optimization
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Autonomous dispatching
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Real-time vehicle tracking
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Driver management and communication
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Customer booking and payment experience
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Data analytics and reporting capabilities
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Which areas of your current technology solution would you most like to improve or see enhanced? If you select "Other", please specify.

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Required

How important are the following features in improving your operations through technology solutions? (Rate each on a scale of 1-5, with 1 being not important and 5 being very important)

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Streamlined booking and dispatching
Real-time fleet tracking and management
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Efficient customer communication and notifications
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Data analytics and reporting for actionable insights
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Effective driver management and performance tracking
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Other (please specify):

On a scale of 1-5, how much would full automation of these areas enhance your overall productivity? (1 = Not at all, 5 = Significantly)

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How important are the following factors when considering new technology solutions for your business? (Rate each on a scale of 1-5, with 1 being not important and 5 being very important)

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Ease of use and user-friendly interface
Full automation of the business
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Seamless integration with existing systems
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Flexibility and customization options
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Affordability and return on investment
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High availability and minimal downtime
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Reliable customer support and training resources
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Artificial intelligence operation support
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How important are the following technological innovations for your business? (Rate each on a scale of 1-5, with 1 being not important and 5 being very important)

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Omnichannel interface for your customers (Reservations or on-demand trips on any communication channel - Phone, IVR, web page, social media, corporate portal, PAX mobile app, WA, Signal, Telegram, SMS, and email)
Autonomous business operation (24x7x365)
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Enhanced safety features (e.g., driver monitoring systems, collision avoidance technology)
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Electrification of your fleet
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Integration with "super apps" offering multiple transportation options
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Implementing data analytics and AI for route optimization and demand prediction
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SECTION 5: ECOSYSTEMS INTEGRATION AND COLLABORATION

Does your company collaborate with other ecosystems or companies to provide services outside your primary operating region or within the same region?

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On a scale of 1-5, how would you rate the importance of having a fully automated process for connecting and collaborating with other companies' ecosystems? (1 = Not important at all, 5 = Extremely important)

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Which ecosystems are you currently collaborating with? Please specify all (e.g., GNET, etc.)

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SECTION 6: COMPETITION

Do you consider Transportation Network Companies (TNCs) like Uber, Lyft, and others as competitors to your business?

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In your opinion, will the overall market share of TNCs grow or decline over the next 3 years?

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Do you believe the rapid growth of TNCs is primarily due to their lower prices compared to traditional taxi and limo services?

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If you answered "No," what do you believe are the main factors contributing to the growth of TNCs? If you select "Other", please specify.

Do you believe autonomous vehicle technology will be “a rising tide that will lift all boats,” resetting the market and providing new opportunities for passenger transportation providers?

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When do you believe autonomous vehicle technology will cause a breakthrough in the passenger transportation industry?

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Should governments provide financial incentives or benefits to independent passenger transportation companies (e.g., tax breaks, subsidies, grants)?

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How would you rate the government's current efforts to support and regulate the passenger transportation industry? (1 = Very poor, 5 = Excellent)

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Which of the following regulatory changes would you most like to see implemented in the passenger transportation industry? If you select "Other", please specify.

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Required
On behalf of the entire MAGIIS team, we extend our sincere gratitude for your participation in this important survey.

We look forward to sharing the comprehensive results with you in an infographic format in the coming weeks.
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