Does Gen-Z Struggle with Professional Etiquette?
What I'm going to say will be controversial and may offend some people, but I’ve experienced it so many times I think it needs to be said.
To expand the Beaj team, I’ve interviewed over a 100 people for various positions over the last year. We’re still a bootstrapped startup, so most of our target hires are bright young people with a spark, in Pakistan, looking for a launchpad that provides solid experience and the opportunity to grow.
However, it has been a real struggle to find such people. So many candidates - even those with good CVs - are awkward, unable to carry a professional conversation and lack polish.
The general caliber of human resource in Pakistan has long been lamented, but is unsurprising given how little we invest in our youth. What’s surprising is how difficult it is for candidates to carry a polite, formal conversation during an interview. And I don’t think it’s laziness or lack of care, I think many young people have just never been taught the norms of professional engagement.
Maybe it’s because they entered the workforce during/after Covid, with less in-person interaction and more remote work. But candidates often get the basics wrong, such as how to:
- show up on time
- greet cordially and form a rapport
- answer questions directly, with a smile
- talk about experiences genuinely, without sounding stilted or arrogant
- indicate “I’m not as interested in X as I am in Y” without sounding abrupt or rude
- use facial expressions and body language to appear cordial but professional
- say “thank you for taking the time” at the end.
And this is just the interview. Written communication is a whole other struggle, whether it’s a follow up email saying, “thank you for the interview, I look forward to hearing back” (standard practice with international candidates), or a Linkedin message, or an attempt to schedule an interview.
I get appalled every time someone responds to an interview request with, “I’m busy tomorrow.” Or, “I had guests over yesterday so could not respond.” ( 😳!!!) I have never said that to a prospective employer, or even a client or colleague. Nor has anyone outside Pakistan ever said that to me.
Is this a Pakistan thing? Was I just sheltered by great shortlisters before?
Or is it a Gen-Z issue? Maybe younger people just haven’t figured out how to communicate professionally yet?
Is it truly a difference of priorities or the inability to communicate effectively?
Are we failing this generation by not teaching them professional etiquette? Won’t this hurt their careers going forward?
Is anyone else facing this?
I think most Pakistani Gen-Z job candidates could use serious coaching on punctuality, tone, body language, and specific words to use/avoid when talking to a potential employer.
If you’re a potential candidate who wants tips in a follow-up post, let me know!
#interviewprep #jobreadiness #softskills #bettercommunication
The page says "No longer accepting applications?"