Telephone and Email Etiquette
Telephone and Email Etiquette

Telephone and Email Etiquette

5/5

Original price was: ₱1,899.00.Current price is: ₱1,499.00. + VAT

Telephone and Email Etiquette

 

Program Overview

Elevate your organization’s reputation and client satisfaction by mastering the art of professional telephone and email communication. This essential program equips your teams, and even yourself, with the vital skills needed to project confidence, attract customers, and ensure every interaction consistently enhances your company’s image and boosts client satisfaction. Invest in communication excellence that directly impacts your bottom line.

 

Learning Outcomes

✔️ Recognize the impact of first impressions.
✔️ Utilize proper etiquette in all forms of communication.
✔️ Improve active listening and response techniques.
✔️ Develop strategies for handling challenging clients.

 

Target Participants

This program is ideal for any professional looking to refine their communication skills and enhance client interactions. It is particularly beneficial for:

  • Customer Service Representatives: To excel in client-facing communication.
  • Sales & Marketing Teams: To build rapport and close deals effectively.
  • Administrative & Support Staff: For polished internal and external correspondence.
  • Front-line Employees: To represent the company professionally in every interaction.
  • Managers & Supervisors: To set communication standards and effectively interact with diverse stakeholders.
  • Anyone seeking to enhance their overall professional communication skills.

 

 

Course Outline

Module 1: INTRODUCTION

  • Welcome participants
  • Course overview and objectives
  • The critical role of professional communication in business success.

Module 2: LISTENING SKILLS

  • Techniques for effective listening
  • Engaging clients through empathy and questions
  • Interpreting vocal cues and unspoken messages.

Module 3: COMMUNICATOR STRATEGIES

  • Building client relationships with clear messaging
  • Enhancing confidence through effective communication
  • Mastering tone and clarity for impactful delivery.

Module 4: TELEPHONE INTERACTIONS

  • Best practices for answering and making calls
  • Proper message handling and call transfers
  • Navigating voicemail etiquette and professional conferencing.

Module 5: EMAIL ETIQUETTE

  • Principles of professional email communication
  • Creating impactful emails and maintaining netiquette
  • Crafting compelling subject lines and avoiding common email errors.

Module 6: PERSONAL GAME PLAN

  • Tailoring strategies for personal development
  • Establishing a roadmap for continued improvement
  • Setting measurable goals for continuous communication skill enhancement.

Invest in your team’s communication excellence – and your own! Register now to elevate your organization’s client interactions and overall satisfaction!

 

 

 

Resource Speaker

Ms. Carolina D. Tan
Corporate Trainer & Online Learning Facilitator 

Click here for her profile.

 

 

Training Investment

REGULAR RATE
Php 1,899.00 + VAT

EARLY BIRD RATE
Php 1,499.00 + VAT until July 24, 2025

GROUP RATE
Php 1,399.00 + VAT per pax for 5 – 14 pax

SUPER GROUP RATE
Php 999.00 + VAT per pax for 15 or more pax

BIRTHDAY MONTH PROMO – FREE SEAT
Register within Your Birthday Month with at least 2 Paid Pax @Php1,899.00+ VAT per pax (Must present proof of date of birth)

JOIN NOW PAY LATER PROMO
Pay After 30 Days from the date of the Masterclass @ Php2,099.00+ VAT per pax

Presentation Materials and the Digital Certificate will be provided

 

 

In-House Training

Looking for customized in-house training in HR, Labor Law, Taxation, Accounting, Supply Chain Management, Soft Skills, or similar areas?

Click here for more information.

 

 

IMPORTANT REMINDERS

REGISTRATION.
You must register or be registered by someone else to be able to join our webinars.  Webinar access links are strictly sent through email therefore make sure you indicate the right email addresses for the participants. Please indicate how many participants you wish to include before hitting the REGISTER NOW button.

CHECK OUT.
When you go to the Checkout Page, double-check the number of participants you have to register, if you change your mind or wish to make last-minute adjustments, do not forget to update your cart by clicking the UPDATE CART button.  Once everything is final, you may now click the PROCEED TO CHECK OUT button.

BILLING DETAILS AND THE NAMES OF THE PARTICIPANTS.
On the upper portion, you have to enter your details (esp. your email address) as the one paying for the registration. Underneath, you have to enter the details (esp. the email addresses) of the participants you wish to join the webinar.

 

PAYMENT
POWERMAX provides three (3) payment options:
(1) Bank Deposit/Online Bank Transfer
(2) G-Cash
(3) PayPal/Credit or Debit Card Through PayPal 

Bank Deposit or Online Bank Transfer / G-Cash
If you choose Bank Deposit/Online Bank Transfer or G-Cash, you have to send the proof of payment to info@powermax.ph.

IMPORTANT:
Proof of payment must be sent to info@powermax.ph.  Failure to send the proof of payment to info@powermax.ph means the participants will not receive the webinar links even if the proof of payment is sent to other contact details of Powermax or its representatives (e.g., Facebook, Messenger, Viber, other email addresses, etc.).

Payment Through PayPal
If you choose to pay for your registration using PayPal you may do so.  Please take note that PayPal also accepts Debit Cards and Credit Cards bearing the VISA and Mastercard logo. Unlike the Bank Deposit/Online Bank Transfer, the PayPal process automatically updates our system to issue the participants their access to our webinars.

Masterclass access links.
Once payment is made and verified, we can activate the spot on the webinar then we can send the webinar access links to the email addresses of the participants – this only goes with Bank Deposit/Online Bank Transfer / G-Cash.  However, for payments made using PayPal, the activation process is automatic. Note that your webinar access link cannot be shared with anyone else.  If you cannot attend on the date and time of the webinar kindly advise us at the latest one day ahead. 

Terms and Conditions.
By registering you agree to our Terms and Conditions and acknowledge our Privacy Policy.

 

Thank you and enjoy!

Keep safe and God Bless!

Original price was: ₱1,899.00.Current price is: ₱1,499.00. + VAT

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Telephone and Email Etiquette

Telephone and Email Etiquette

5/5

Original price was: ₱1,899.00.Current price is: ₱1,499.00. + VAT