Baylor College of Medicine Children's Foundation wishes to add a Quality Improvement and Quality Assurance Advisor to the Comprehensive High Impact Community Based HIV Prevention, Testing, and Treatment Initiation for Sustained Epidemic Control in Lesotho under the President's Emergency Plan for AIDS Relief (Co-Hip SEC) team. 

Position Description:
 
The QI/QA is responsible for developing and installing systems to ensure optimal quality of health services in all supported sites. The incumbent will be responsible for developing, implementing, monitoring, and evaluating all quality improvement and assurance activities. The QI/QA Advisor will develop, maintain, and oversee implementation of internal Site Improvement Monitoring Systems (SIMS) activities to ensure alignment with procedures and guidelines.

Duties and Responsibilities:
Responsibilities include, but are not limited to the following:
 
Site Improvement Monitoring System

• Develop data collection tools and systems for SIMS
• Mentor and train district-level staff on SIMS
• Coordinate and prepare for external SIMS exercise
• Ensure proper documentation and follow-up of SIMS findings

 
Continuous Quality Improvement (CQI): Use appropriate tools to address performance gaps

• Perform cause and effect analyses to identify possible causes of poor performance
• Institute Failure Modes and Effects Analysis (FMEA) to identify possible risks to the attainment of set targets
• Use Pareto Analysis to identify vital factors to address to improve performance
• Mentor districts in implementing quality improvement projects
• Develop and institute the use of quality improvement journals
• Institutionalization of exit (Client Satisfaction) surveys to establish the Voice of Customers (VOC)

 Performance Optimization

• Using data, identify and coach program leads on possible performance optimization projects
• Take part in implementing program optimization projects
• Identify and lead possible process improvement opportunities to optimize programming

Quality Assurance

• Design and document data quality protocols
• Take part in MOH Quality Assurance Technical Working Groups (TWGs) and similar platforms
• Recommend and design interventions to improve service provision
• Assists districts and sites to comply with QA accreditation requirements

 Mentorship and supervision

• Supervision of district level QI/QA Officers
• Mentorship of district teams on QI/QA
• Provision of technical support to MOH on QI/QA

 

• Perform any other duties as may be directed by the Administration.

Minimum Qualifications, Experience and Key Competencies:
 

• A Post Graduate qualification in public health, epidemiology, implementation science, or other related subjects
• Five years or more working experience in a health setting- in a TB and HIV environment
• Extensive experience working with QI/QA
• Experience managing people
• Certification in Quality Improvement (e.g Total Quality (TQ), Lean Six Sigma (LSS)) is an added advantage
• Intermediate MS Excel skills
• Critical thinking