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CDS Service Delivery Manager

Cyber Security Operations

Athens

Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

We have an open vacancy for a Service Delivery Manager in our Cyber Defense Services team.

Position Responsibilities:

  1. Client Relationship Management:
    • Develop and maintain strong relationships with clients, serving as their trusted advisor and advocate within the organization.
    • Conduct regular meetings with clients to review service performance, discuss upcoming initiatives, address concerns, and identify opportunities for improvement.
    • Actively listen to client feedback and incorporate it into service delivery strategies to enhance client satisfaction and retention.
  2. Cyber Defense Services Lifecycle Oversight:
    • Oversee the delivery of cyber defense services to clients, ensuring alignment with service level agreements (SLAs), contractual obligations, and quality standards.
    • Monitor service performance metrics and key performance indicators (KPIs), identifying trends and areas for improvement to optimize service delivery.
    • Collaborate with internal teams, including SOC analysts, MDR analysts, and quality assurance personnel, to ensure seamless service delivery and client satisfaction.
  3. Escalation Management:
    • Serve as a point of escalation for client issues, complaints, or service disruptions, ensuring timely and effective resolution.
    • Work closely with internal teams to investigate and address client concerns, providing regular updates and maintaining open lines of communication throughout the resolution process.
    • Implement escalation procedures and protocols to streamline issue resolution and minimize client impact.
  4. Project Management and Coordination:
    • Manage the end-to-end delivery of cybersecurity projects, from initial planning and scoping to implementation, testing, and ongoing operation.
    • Coordinate resources, timelines, and deliverables across multiple projects simultaneously, ensuring alignment with client expectations and project milestones.
    • Conduct regular project status meetings, provide updates to stakeholders, and mitigate risks to project success.
  5. Client Advocacy:
    • Advocate for client needs and priorities within the organization, representing their interests in service planning, delivery, and improvement initiatives.
    • Provide guidance and support to clients on cybersecurity best practices, emerging threats, and industry trends, helping them enhance their security posture and achieve their business objectives.
    • Deliver client training sessions, workshops, or webinars to promote awareness and understanding of cyber defense services and capabilities.
    • Ensure compliance with contractual obligations and service level agreements, reviewing contracts and agreements to verify alignment with client expectations and organizational capabilities

Required Skills and Qualifications

  • Minimum of 5 years of experience in cyber security field and 2 years in MSSP environment
  • A bachelor’s degree in computer science, Information Technology, or a related field is preferred.
  • MSc in Cyber Security or MBA degree is a strong plus.
  • Strong understanding and working experience of cybersecurity principles, practices, and technologies, including Security Operations Center (SOC) operations, Managed Detection and Response (MDR) services, threat intelligence, incident response, and vulnerability management.
  • Proven experience in client relationship management, preferably in a cybersecurity services environment. Demonstrated ability to understand client needs, build rapport, and foster long-term partnerships.
  • In-depth knowledge of service delivery processes, methodologies, and best practices. Familiarity with service level agreements (SLAs), key performance indicators (KPIs), and quality assurance frameworks.
  • Familiarity with cybersecurity tools, technologies, and platforms commonly used in SOC and MDR environments. Knowledge of industry-standard security frameworks (e.g., NIST, ISO 27001).
  • Project Management Skills
  • Certifications: Relevant certifications in cybersecurity, client relationship management, or related areas (e.g., CISSP, CISM, ITIL, CISA) are advantageous and demonstrate a commitment to professional development.
  • Strong Communication Skills
  • Client Focus
  • Problem-Solving
  • Conflict Resolution
  • Organizational Skills
  • Strategic Thinking

We Offer

  • A competitive compensation package
  • Private Health Insurance
  • Trainings and Certifications
  • Excellent opportunities for professional development
  • Stable and enjoyable working environment
  • Work-Life Balance initiatives
  • A Buddy who will support you with your onboarding

    HR-Payroll Assistant

    Finance

    Athens

    Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

    We have an open vacancy for an HR-Payroll Assistant who will perform a variety of personnel-related tasks.

    Position Responsibilities:

    • Organizes and maintains employee records (eg. employee benefits, employment status)
    • Updates internal HR databases (e.g. new hires, separations, vacation and sick leaves sick or maternity leave) and coordinates with other departments (eg IT) to ensure that all systems are aligned
    • Prepares HR documents, like employment contracts and new hire guides
    • Manages & executes the induction of new hires in cooperation with the Talent team
    • Provides orientation for new employees by sharing onboarding packages and explaining company policies
    • Completes termination paperwork
    • Provides support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise. Answers employees queries about HR-related issues & informs them about any additional benefits they are eligible for (eg maternity leave)
    • Liaises with external partners, like insurance vendors, and ensure legal compliance
    • Stay up-to-date and comply with changes in labor legislation
    • Assists the payroll Specialist in the payroll process
    • Cooperates with all the departments of the company that work in shifts and prepares the appropriate files for ERGANI
    • Cooperates with all the departments of the company to collect data for remote & office work in monthly bases as well for employees that work in clients premises

     

    Required Skills and Qualifications

    • Bachelor’s degree in in Business Administration or Human Resource Management.
    • 1-2 years of previous professional experience in a similar position
    • Κnowledge of labor principles
    • Fluency in Greek and English oral and written
    • Good knowledge of MS Office
    • Ability to work effectively under pressure and within deadlines
    • Strong phone, email and in-person communication skills. Excellent verbal and written communication skills
    • Excellent organizational skills, with an ability to prioritize important projects
    • Ability to handle sensitivity information confidentially
    • Accuracy and attention to detail
    • Ability to work efficiently both within a team as well as independently
    • Ability to understand, collect, analyze and report data from available sources
    • Flexibility and adaptability
    • Ability to be proactive and to take the initiative

     

    We Offer

    • A competitive compensation package
    • Private Health Insurance
    • Trainings and Certifications
    • Excellent opportunities for professional development
    • Stable and enjoyable working environment
    • Work-Life Balance initiatives
    • A Buddy who will support you with your onboarding

     

     

     

     

      Network Security Engineer

      Infrastructure & Cloud Operations

      Athens

      Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

      To help with our rapid growth, we are actively seeking individuals who want to be a part of a dedicated, hardworking team.

      We have an open vacancy for Network Engineers who will implement, administer and operate large scale telecom infrastructures at large enterprise Customers. The candidate should be experienced across multi-vendor technologies and environments, including Firewalls, Routers, Switches.

      Main Responsibilities

      • Designing and implementing new network solutions and/or improving the efficiency of current networks
      • Establish network environments by getting involved in : designing system configuration, directing system installation, defining, documenting and enforcing system standards
      • Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, WiFi.
      • Configuring firewalls, routing and switching to maximize network efficiency and security.
      • Arranging scheduled upgrades
      • Investigating faults in the network
      • Reporting network status to key stakeholders

      Professional Experience & Qualifications

      • BSc degree in Information Technology, Telecommunications or any other relevant field
      • 3 years of working experience as network or security engineer
      • Relevant Certifications: CCNΑ, CCNP and/or NSE-4 (preferred)
      • Strong Knowledge of data networking, specifically TCP/IP, routing and switching and WiFi
      • Hands-on experience with switches, firewalls, routers and Wi-Fi
      • An analytical mind
      • An ability to learn new technologies quickly.
      • Good time management skills
      • An ability to follow processes.
      • Strong documentation skills
      • Good communication skills in Greek and English – both written and verbal
      • Commercial and business awareness

      We Offer

      • A competitive compensation package
      • Private Health Insurance
      • Trainings and Certifications
      • Excellent opportunities for professional development
      • Stable and enjoyable working environment
      • Working on leading-edge technology and industry trends
      • Work-Life Balance initiatives
      • A Buddy who will support you with your onboarding

       

      Cyber Security Analyst (L3)

      Cyber Security Operations

      Athens

      Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

      We have an open vacancy for a Cyber Security Analyst (L3) within the Security Operations Center (SOC), who will play a critical role in safeguarding our clients' digital assets and infrastructure against cyber threats. This role requires a deep understanding of cyber security, threat intelligence, and incident response methodologies.

      Main Responsibilities

      • Train & guide the L2 team to their offense’s investigation or investigation techniques.
      • Act as escalation point for the day-to-day SOC operation.
        • For investigation
        • For replying to customer
        • For directly contacting the customer when seniority is needed.
      • As level 3 Cyber Security Analyst
        • Provide oversight for investigation & threat hunting.
        • Recommend tools or apply new techniques or ideas in cooperation with other departments and teams for service enhancements.
        • Provide guidance to the customer’s corresponding contacts for incidents resolution in close cooperation with the IR team.
        • Validate the correctness of logging provided by the customers infrastructure.
        • Participate in the investigation of Critical cases escalated by Cyber Security Analysts L2
      • Keep up with the creation of documentation for the day to day needs of the Security Operations Center.
        • Oversee the procedures followed within the SOC, and provide recommendations when and if needed to further enhance the coordination capabilities of SOC.
        • Create of modify processes for investigations with conjunction of the L2 and SOC supervisor with the aim of better investigation or reaction in the day-to-day operation.
        • Create or assist in the creation of reports of incidents or other required by customer material.
      • Exhibit customer centricity, deliver reports regarding service KPI.
        • Provide quality control for documentation that will be delivered to the customer.
        • Attend meetings with customers to better the relationship between the SOC and the customer’s representatives, thus acquiring valuable feedback for the service delivery.
        • Provide Recommendations to customers for enhancing their cyber security posture.
      • Provide useful information via research to keep Siem UpToDate
        • With the suggestion or design or creation of custom usecases for new trends
        • Oversee the optimization of the existing detection capabilities by tuning false positives and considering the customer’s feedback.
        • Coordinate with the Siem Engineering team members and other departments and teams to enhance the SIEMs capabilities and further tune its hosts and objects.
        • Communicate possible Siem issues with the engineering team and aid if needed.
      • Alerts clients regarding security issues that may present a threat to their infrastructure, providing recommendations and assisting in their mitigation.
      • Provides tuning recommendations to administrators based on findings during investigations or threat information reviews.
      • Acting as tier 3 point of escalation for the SOC standby L2 or any other team within the MSS

      Professional Experience & Qualifications

      • Minimum of 5 years of experience in cybersecurity, with at least 3 years in a SOC or incident response role.
      • Deep understanding of network protocols, operating systems, and security technologies.
      • Proficiency in using SIEM platforms and other security tools for monitoring and analysis.
      • Deep understanding of security concepts
      • Scripting and programming knowledge will be considered a strong plus.
      • Threat modeling knowledge is considered mandatory
      • Bachelor’s degree or master’s degree in information security, ICT, Networking or any other relevant field
      • Strong analytical and problem-solving skills, with attention to detail
      • Very good organizational and time management skills
      • Good communication skills and a customer-oriented approach
      • Ability to work efficiently both within a team and independently
      • Ability to work under pressure 
      • Fluency both in Greek and English languages  
      • Ability to work ethically, with high degree of integrity, confidentiality and appropriate use of information

      We Offer

      • A competitive compensation package
      • Private Health Insurance
      • Trainings and Certifications
      • Excellent opportunities for professional development
      • Stable and enjoyable working environment
      • Working on leading-edge technology and industry trends
      • Work-Life Balance initiatives
      • A Buddy who will support you with your onboarding

        IT Helpdesk Technician

        Cyber Security Operations

        Athens

        Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

        We have an open vacancy for an IT Helpdesk Technician.

        Position Responsibilities 

        • Serve as the first line of support for all IT-related incidents and inquiries
        • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
        • Respond in a timely manner to service issues and requests.
        • Provide technical support across the company (this may be in person or over the phone)
        • Set-up accounts for new users
        • Repair and replace equipment as necessary.
        • Ensure that the software used is up to date.
        • Create tickets to vendors and follow up relevant case until resolution.
        • Maintain records/logs of repairs and fixes and maintenance schedule.
        • Maintain detailed and accurate IT incident records, including actions taken and resolutions achieved.
        • Register equipment in asset management database.
        • Monitor and ensure the well-operation of the infrastructure, servers, routers etc.
        • Identify, propose, schedule, and implement IT infrastructure improvements.
        • Develop and maintain local networks in ways that optimize performance.
        • Ensure security and privacy of networks and computer systems.
        • Provide orientation and guidance to users on how to operate new software and computer equipment.
        • Preparing reports and deliverables for our clients.

        Professional Experience & Qualifications

        • 1 year of working experience in similar position is a plus but not mandatory.
        • Bachelor’s degree in Computer Science, Information Technology, Vocational Training Institute, or related field
        • Availability to work in shifts
        • Relevant certifications in security (e.g., CompTIA Security+, CySA+, ITIL etc.) will be considered as an asset.
        • Strong knowledge of IT security principles and practices.
        • Experience in a Security Operations Center environment is highly desirable.
        • Knowledge in endpoint security solutions.
        • Familiarity with ticketing systems (e.g., ServiceNow, JIRA) is a plus.
        • Exceptional troubleshooting and problem-solving skills.
        • Effective communication and interpersonal abilities.

        We Offer

        • A competitive compensation package
        • Private Health Insurance
        • Trainings and Certifications
        • Excellent opportunities for professional development
        • Stable and enjoyable working environment
        • Working on leading-edge technology and industry trends
        • Work-Life Balance initiatives
        • A Buddy who will support you with your onboarding

          Join our Team

          Apply with us

          Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

          We are always looking for talented and ambitious people to join our company!

          If you can't find a position that fits your profile apply here and a recruiter will contact you if your skills are found to be a match for current or future job openings.

           

          Field Services Technician (Athens & Thessaloniki)

          Field Services

          Athens

          Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

          Main Responsibilities

          • Performs troubleshooting, maintenance and repair as well as preventative maintenance and field modifications on customer equipment as per manufacturer/client instructions, in a timely and efficient manner so as to achieve agreed SLAs with customer
          • Installs, modifies, uninstalls when required, tests and repairs equipment and/or software on customer premises as per manufacturer/client instructions
          • Performs staging, test, cleaning, repairs on equipment according to manufacturer instructions in Company premises
          • Maintains customer service logs and internal service records in the required format and in a timely manner; updates knowledge database by recording resolution procedures in new incidents
          • Reports issues in real-time and collaborates with Customer Service Centre and Client Helpdesk to help resolve issues timely
          • Collaborates with Warehouse team in order to manage repair parts and equipment under responsibility
          • Adheres to current regulatory requirements where applicable 

          Professional Experience & Qualifications

          • Bachelor, IEK Diploma, in Informatics, Network or other any other relevant field
          • Hands-on experience with PC or Payment Machines’ maintenance is desirable. Experience in Satellite Equipment, Content Management and structured cabling will be appreciated.
          • Ability to work effectively under pressure and within time constraints
          • Good communication and organizational skills
          • Strong troubleshooting skills
          • Accuracy and attention to detail
          • Ability to work efficiently both within a team as well as independently
          • Fluency in Greek and English oral and written
          • Good knowledge of MS Office
          • Availability to work in shifts
          • Driving License (type B)
          • Completed military obligations (for male candidates)

          We Offer

          • A competitive compensation package
          • Private Health Insurance
          • Trainings and Certifications
          • Excellent opportunities for professional development
          • Stable and enjoyable working environment
          • Working on leading-edge technology and industry trends
          • Work-Life Balance initiatives
          • A Buddy who will support you with your onboarding